Cancellation & Refund Policy

Last updated: June 2026

Cancellation

You may cancel a request at any time before payment at no charge — simply stop the WhatsApp chat or type cancel. On the website, close the session or click Cancel. Once an e-stamp has been issued or an e-sign request has been generated with the relevant authority, the order cannot be cancelled because government and partner charges have already been incurred.

Refunds

• Government stamp duty: Paid to the state government and is generally non-refundable once a stamp certificate is issued. This is a statutory pass-through charge that we cannot reverse.
• Our platform fees: Refundable if we are unable to deliver the e-stamp or e-sign for a reason attributable to us (e.g., a technical failure on our side), and the service was not rendered.
• If you were charged but received no document and no certificate was issued, you are entitled to a full refund — including the stamp duty component if it was never remitted to the government.

How to Request a Refund

Email ankitamehta2025@gmail.com (or message us on WhatsApp) with your payment reference, phone number, and serial number (if available). We review eligible requests within 5–7 business days. Approved refunds are credited back to the original payment method within 5–7 business days of approval.

Non-Refundable Scenarios

• The document was correctly generated and stamp/e-sign services were rendered as requested.
• You provided incorrect information that resulted in a document you no longer want (you may create a new document with corrected details).
• You changed your mind after payment and the stamp certificate has already been issued by the government authority.
• You entered an incorrect custom stamp duty amount — it is your responsibility to ensure the stamp duty value is correct for your jurisdiction and document type.